Last Updated: April 2022

Life happens and plans change.

We understand that and have created a refund/cancellation policy to help protect the Host in the event that a Host needs to alter or cancel the reservation altogether. When Hosts cancel Bookings, ShotClock’s ability to re-book that Space during that time becomes increasingly difficult, as other interested Hosts may have already made other plans. Nonetheless, plans may change, requiring Hosts or ShotClock to cancel Bookings on occasion.

This Shotclock Studios Cancellation and Refund Policy ("Policy") covers all cancellations or refunds for Fees paid to Shotclock Studios LLC. Both Hosts and ShotClock agree that they are subject to and will comply with the terms, conditions, and procedures of this Policy when cancelling a Booking. If you have any questions about this Policy, please contact us. You must agree to this Policy to use the Services and the Platform.

Please read this Policy carefully.

You may not use the Platform or Services if you do not agree to this Policy. We reserve the right to amend this Policy for any reason and at any time by posting an updated version to our website.

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Non-Refundable Deposit

A $500 non-refundable deposit is required to lock in dates outside of 90 days. We DO NOT accept full payments outside of 90 days. The non-refundable deposit will be added towards your booking rate. The remaning balance would be due 45 Days prior to your event. If a guest fails to pay the remaining balance on the due date, their booking will be cancelled and deleted from the calendar as a hold. Deposit Non-Refundable

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Guest-Initiated Cancellations
Guest who cancel outside of 45 days will be 100% refunded for their full payment. (Non-refundable deposit not refunded)

If guest cancels within 45 days of event they will be refunded 0%. However, Guest may be eligible for credit/reschedule for a future event. The rescheduled event must be within 90 days of the original booking date. (Guests CANNOT reschedule an event that has not been paid in full.)

Refunds typically take 5-7 business days to show up in the Guests’ bank account. Where Guests cancel a portion of a multi-day booking, the refunds will only apply to the specific dates cancelled.

 

Shotclock Studios Initiated Cancellations

ShotClock reserves the right to cancel any bookings under extenuating circumstances that are out of our control, such as; 

1) Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space.

2) Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space or the Guest's ability to travel to the Space;

3) Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;

4) Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space.

 

Shotclock Studios Excused Cancellations

In rare instances, it may be necessary to cancel a confirmed Booking due to extenuating circumstances under short notice for one of the situations identified below (“Excused Cancellation”):

1) Unexpected death or serious illness of the Guest, or immediate family member;

2) Serious injury that directly restricts a Host’s ability to travel or ShotClock’s ability to provide the Booked Space;

3) Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space or the Guest's ability to travel to the Space;

4) Urgent travel restrictions or severe security advisories issued after the time of Booking, by an appropriate government office or agency;

5) Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or

6) Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space.

All Bookings cancelled due to the aforementioned extenuating circumstances will be given the opportunity to reschedule for a later date at no additional charge. Cash refunds will not be given for these Excused Cancellations. But we will be happy to re-book you at a later date and apply 100% the paid Booking Fees towards a future booking. To cancel a Booking you must submit a request to cancel to shotclockstudios@gmail.com. Cancellation requests cannot be submitted through texts or phone calls. Submitted cancellation requests may be delayed up to 48 hours to allow either party to reconfirm, reschedule, or finalize the cancellation. After such period, the cancellation will be finalized.